Return & Refund Policy

1. Policy Overview

This Return & Refund Policy applies to orders placed through fuvanto.com. We sell jerseys, sports apparel, caps, shorts, polos, and related athletic clothing. Please read this policy carefully before submitting a return or refund request. By placing an order, you agree to follow the return process and eligibility requirements described below.

2. Return Request Timeframe

Customers may request a return within 30 days after receiving the goods. The return window is calculated from the confirmed delivery date shown by the carrier tracking information. Return requests submitted after this period may be refused unless required by applicable law or approved by our customer service team.

3. Return Eligibility for Sports Apparel

Eligible items must be returned in clean, unused, unwashed, and resalable condition. Jerseys, polos, shorts, caps, and other clothing must include all original tags, labels, packaging, and accessories where applicable. Reasonable try-on is allowed, but items must not show signs of wear, washing, sweat, stains, perfume, deodorant marks, pet hair, damage, alteration, or odor.

4. Product-Specific Return Standards

Different product types may have different return standards. Jerseys and polos must keep their original shape, buttons, stitching, printed details, patches, and labels intact. Shorts must be clean, unworn, and returned with tags and packaging. Caps and hats must not be bent, stained, washed, reshaped, or visibly worn. Custom-made, personalized, final sale, clearance, or specially marked non-returnable items are not eligible for return or exchange unless there is a verified quality issue.

5. Non-Returnable Items

We may refuse returns for items that are worn, washed, altered, damaged after delivery, missing tags, missing packaging, returned with odor or stains, or not in resalable condition. We may also refuse unauthorized returns, returns sent to the wrong address, items returned after the return window, and items not matching the original order record.

6. How to Start a Return

To request a return, contact us at service@fuvanto.com within 30 days after receipt. Please include your order number, the item you wish to return, the reason for return, photos if applicable, and your preferred solution. Do not send any item back before receiving return authorization from us. The approved return address may differ from the address on the original package, invoice, or shipping label.

7. Return Shipping Costs

Return shipping responsibility depends on the reason for return. If the return is caused by customer preference, incorrect size selection, change of mind, or ordering the wrong item, the customer is responsible for return shipping costs. If the return is caused by our error, a wrong item, verified defect, or confirmed quality issue, we may cover reasonable return shipping costs or provide another suitable solution. Return shipping methods and fees may vary for the United States, Europe, Australia, and Rest of World, and our customer service team will confirm the appropriate return method after reviewing the request.

8. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If the item arrives damaged, defective, missing parts, or incorrect, contact us within 48 hours after delivery at service@fuvanto.com. Please provide your order number, clear photos of the item, packaging photos, a photo of the shipping label, and a short description of the issue. After review, we may offer a replacement, refund, repair solution, return label, reimbursement of reasonable return shipping costs, or another confirmed solution.

9. Return Inspection

All returned items are inspected after arrival. Refund approval depends on whether the returned item meets this policy and matches the original order record. If the item is used, washed, damaged, incomplete, missing tags, missing packaging, or otherwise not in resalable condition, we may refuse the return or reduce the refund amount where permitted by law.

10. Refund Method and Timing

Approved refunds will be issued to the original payment method used at checkout. Refunds are typically processed within 7 business days after the returned item passes inspection or after a refund is otherwise approved. The time it takes for the refund to appear in your account may depend on Stripe, your card issuer, bank, or payment provider.

11. Stripe Payment Records and Dispute Support

Payments on our website may be processed by Stripe. To help resolve payment questions, refund requests, or possible disputes fairly, we may keep order records, delivery confirmation, tracking information, customer communication, return authorization records, inspection results, refund records, and related evidence. If you believe there is a billing, delivery, or product issue, please contact us first at service@fuvanto.com so we can review the matter and provide a documented solution before a payment dispute or chargeback is filed.

12. Contact Information

If you have questions about returns, refunds, damaged items, incorrect orders, or refund status, please contact us through service@fuvanto.com or +1 (417) 362-8742. Company address: 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US. Please include your order number whenever you contact us so we can locate your order and assist you more quickly.