Privacy Policy

1. Privacy Policy Overview

This Privacy Policy explains how fuvanto.com collects, uses, stores, shares, and protects personal information when customers visit our website, create an account, place an order, contact us, or use our services. Our website sells jerseys, sports apparel, caps, shorts, polos, and related sport-inspired clothing to customers in the United States, Europe, Australia, and other international regions.

2. Information We Collect

We may collect information that you provide directly, including your name, email address, phone number, billing address, shipping address, order details, account information, customer service messages, return or refund requests, and any information you submit through forms on our website.

3. Order and Shipping Information

When you place an order, we collect the information necessary to process, pack, ship, track, and support your purchase. This may include product selections, size or style choices, delivery region, shipping method, tracking number, carrier updates, delivery confirmation, and order communication records.

4. Device and Website Usage Information

We may automatically collect technical information when you visit fuvanto.com, such as IP address, browser type, device type, operating system, referring pages, pages viewed, time spent on the website, cookie identifiers, approximate location, and website interaction data. This information helps us maintain website security, improve performance, and understand how customers use our store.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to support shopping cart functions, account login, checkout, fraud prevention, website performance, customer preferences, and marketing measurement. You may control cookies through your browser settings, but disabling certain cookies may affect website functions.

6. How We Use Personal Information

We use personal information to process orders, confirm payments, arrange delivery, provide tracking updates, respond to customer support requests, handle returns and refunds, prevent fraud, improve our products and services, maintain website security, comply with legal obligations, and support payment dispute or chargeback review when necessary.

7. Payment Processing and Payment Security

Payments on our website may be processed by third-party payment service providers, including Stripe and PayPal. We do not store full credit card numbers, debit card numbers, CVV codes, PayPal login credentials, or full payment account credentials on our own servers. Payment information is submitted through secure payment processing systems provided by the relevant payment provider.

8. Stripe and PayPal Transaction Records

Although we do not store complete payment credentials, we may receive and retain limited transaction-related information, such as payment status, transaction ID, payment amount, payment method type, billing details, fraud-risk signals, refund status, and dispute-related records. This information is used to confirm orders, issue refunds, resolve payment issues, and respond to Stripe, PayPal, bank, or card network inquiries.

9. Information Used for Dispute and Chargeback Support

To help resolve payment disputes fairly, we may retain order records, customer communication, shipping confirmation, tracking information, delivery confirmation, return authorization, refund records, product photos, package issue reports, IP and device information, and checkout records. These records may be used as evidence when responding to Stripe disputes, PayPal cases, chargebacks, fraud claims, delivery disputes, or refund inquiries.

10. Shipping Partners and Delivery Providers

Because we provide delivery to the United States, Europe, Australia, and Rest of World, we may share necessary order and delivery information with logistics providers and carriers. These providers may include USPS, UPS, FedEx, DHL, DHL eCommerce, local postal services, regional last-mile delivery providers, and other approved shipping partners.

11. International Data Transfers

Since our website serves customers worldwide, your information may be processed in the United States or in other countries where our service providers, payment processors, hosting providers, shipping partners, or support tools operate. When information is transferred internationally, we take reasonable steps to protect it according to applicable privacy and data protection requirements.

12. Data Security Measures

We use reasonable technical and organizational safeguards to protect customer information. These measures may include SSL/TLS encrypted website connections, secure checkout technology, access control, password protection, limited staff access, data minimization, secure hosting tools, monitoring for suspicious activity, regular website maintenance, and security updates for website systems and plugins.

13. Protection of Payment Data

Payment security is handled through Stripe, PayPal, and related secure payment technologies. Sensitive payment credentials are processed by the payment provider rather than stored by us. We only access limited payment status and transaction information needed for order confirmation, refunds, fraud prevention, accounting, customer support, and dispute response.

14. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, returns, refunds, fraud prevention, tax, accounting, legal compliance, payment dispute support, and business recordkeeping. Certain order, payment, delivery, and refund records may be kept longer where required by law, payment processor rules, or legitimate business needs.

15. Sharing Personal Information

We may share personal information with service providers that help us operate our website and fulfill customer orders. These may include payment processors, fraud-prevention tools, shipping carriers, warehouse or fulfillment partners, email service providers, website hosting providers, analytics providers, customer support tools, professional advisers, and legal or regulatory authorities when required.

16. We Do Not Sell Payment Information

We do not sell customer payment information. We also do not sell full card data, PayPal credentials, or sensitive payment authentication information. Any limited sharing of payment-related information is for legitimate purposes such as payment processing, fraud prevention, refund handling, dispute response, compliance, and order support.

17. GDPR Privacy Rights for European Customers

If you are located in Europe or another region with similar privacy laws, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent. These rights may be subject to legal limits, identity verification, and our need to keep certain records for orders, refunds, taxes, fraud prevention, or payment disputes.

18. Privacy Rights for U.S. Customers

Depending on your state of residence, you may have rights to request access to personal information, correction, deletion, portability, and information about how your data is used or shared. We will review privacy requests according to applicable law. Some information may need to be retained for order records, security, legal compliance, fraud prevention, returns, refunds, or payment dispute support.

19. Privacy Rights for Australian Customers

Customers in Australia may contact us to request access to or correction of personal information we hold about them. We will take reasonable steps to respond to privacy requests and correct inaccurate information where appropriate. Certain information may be retained where needed for transaction records, delivery support, refund handling, legal compliance, or dispute resolution.

20. Marketing Communications

If you subscribe to marketing emails or agree to receive promotional messages, we may use your email address to send updates about products, offers, and store news. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us. Transactional emails about orders, shipping, payment, returns, refunds, or account activity are not considered marketing emails.

21. Children’s Privacy

Our website is not intended for children under 13 years old, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

22. Contact Information

If you have questions about this Privacy Policy, payment security, data protection, privacy rights, Stripe or PayPal payment records, or how your information is used, please contact us through service@fuvanto.com or +1 (417) 362-8742. Company address: 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US. When submitting a privacy request, please include enough information for us to verify and locate your account or order.