Frequently Asked Questions
1. What products do you sell?
We sell jerseys, sports apparel, caps, shorts, polos, and other sport-inspired clothing designed for game-day outfits, fan style, and everyday wear.
2. Where do you ship?
We provide worldwide shipping. Our main delivery regions are the United States, Europe, Australia, and Rest of World. Final delivery availability depends on carrier service and checkout confirmation.
3. How long does order processing take?
Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays.
4. How long does delivery take?
Estimated delivery time after dispatch is 7–12 business days for the United States, 8–15 business days for Europe, 9–18 business days for Australia, and 10–20 business days for Rest of World.
5. How much does shipping cost?
United States standard shipping is USD $5.99, Europe standard shipping is USD $12.99, Australia standard shipping is USD $14.99, and Rest of World standard shipping is USD $16.99.
6. Do you offer free shipping?
Free shipping is available for eligible United States orders of USD $89 or more. Free shipping currently applies to U.S. orders only unless otherwise stated at checkout.
7. Which carriers do you use?
Depending on the destination and service availability, orders may be delivered by USPS, UPS, FedEx, DHL, DHL eCommerce, local postal services, regional last-mile delivery providers, or other approved shipping partners.
8. Will I receive tracking information?
Yes. After your order ships, we will send tracking information by email when available. Tracking updates may take 48–72 hours to appear after dispatch.
9. Will I need to sign for my package?
Some packages may require a signature depending on the destination, carrier policy, order value, or local delivery rules. Please make sure your shipping address is complete and accurate.
10. What should I do if my package is damaged?
Please inspect your package as soon as it is delivered. If your package is damaged, missing items, or contains an incorrect item, contact us within 48 hours after delivery at service@fuvanto.com with your order number, item photos, packaging photos, shipping label photo, and a short description.
11. Do international orders have customs duties or import taxes?
Orders delivered within the United States generally do not have customs duties or import taxes. For orders shipped outside the United States, the recipient may be responsible for VAT, GST, customs duties, import taxes, brokerage fees, or other charges required by the destination country or region.
12. What is your return window?
Customers may request a return within 30 days after receiving the goods. The return window is calculated from the confirmed delivery date shown by the carrier tracking information.
13. What condition must returned apparel be in?
Returned jerseys, polos, shorts, caps, and other apparel must be clean, unused, unwashed, and resalable. Items must include original tags, labels, packaging, and accessories where applicable. Items with wear, stains, odors, washing, damage, missing tags, or missing packaging may be refused.
14. Are custom or final sale items returnable?
Custom-made, personalized, final sale, clearance, or specially marked non-returnable items are not eligible for return or exchange unless there is a verified quality issue, wrong item, or other issue confirmed by customer support.
15. Who pays for return shipping?
If the return is due to customer preference, wrong size selection, change of mind, or ordering the wrong item, the customer is responsible for return shipping costs. If the issue is caused by our error, verified defect, or incorrect item, we may cover reasonable return shipping costs or provide another suitable solution.
16. How long does a refund take?
Approved refunds are issued to the original payment method and are typically processed within 7 business days after refund approval or after a returned item passes inspection. The posting time may vary depending on Stripe, PayPal, your card issuer, bank, or payment provider.
17. What payment methods do you accept?
We accept payment methods displayed at checkout, including Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. Orders are processed in United States Dollars (USD).
18. How do you protect payment and personal information?
Payments may be processed by Stripe, PayPal, card networks, or digital wallet providers. We do not store full card numbers, CVV codes, PayPal login credentials, or full payment account details on our own servers. We use reasonable security measures such as SSL/TLS encrypted connections, secure checkout technology, access control, limited staff access, fraud screening, and secure service providers to help protect customer information.